Refund policy

We have a 30-day return policy, which means you have 30 days from the day you receive your order to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

How to start a return

Email us at support@peopleroutine.com with your order number, the item(s) you want to return and the reason for the return. Our team will review your request and send you return instructions, including the return address. Items sent back to us without first requesting a return will not be accepted.

You are responsible for return shipping costs, except when the product is defective or we made an error with your order. Please pack the item carefully and include your order number.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged, or you received the wrong item, contact us as soon as possible at support@peopleroutine.com so we can make it right. In these cases we cover the return shipping costs and arrange a prompt refund or exchange.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. Approved refunds are issued within 2 business days of receiving the returned item, to your original payment method. Please remember it can take some time for your bank or card company to process and post the refund.

Original shipping charges are not refunded, except when the product is defective or we made an error with your order.

Questions

You can always contact us with any return question at support@peopleroutine.com.