Refund policy


Returns and Exchanges Policy peopleRoutine

At people Routine, we are committed to providing you with high quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us via our support email address  

1. General Returns and Exchanges

  • If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.

  • Items returned or exchanged must be in their original condition, unworn, unwashed and with the original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

  1. Contact us by email at 

    your order number, the item(s) you wish to return or exchange, and the reason for this request.

  2. Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

  3. Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.

  4. Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or error on our part.

  5. Once we have received the returned item, our team will examine its condition. If the item meets our return criteria, we will issue a refund or exchange.

3. Refunds

  • Refunds will be made within 2 days of receipt of the returned item. Refunds will be made via the same method of payment used for the original purchase.

  • Original shipping charges will not be refunded, except in the case of a defective product or error on our part.

4. Defective products or order errors

If you receive a defective product or if we have made an error in your order, please contact us immediately

 We will take care of the return shipping costs and arrange a prompt refund or exchange

5. Contact us

If you have any questions or concerns about our returns and exchanges policy, or if you need assistance returning an item, please feel free to contact us at the following e-mail address    

  • support@peopleroutine.com

Our customer service team is here to help.

At people routine we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for placing your trust in our brand, and are committed to resolving any issues quickly and efficiently, while providing you with products of exceptional quality.

Privacy policy of people routine

, protecting your privacy is important to us. This Privacy Policy explains how we collect, use and protect the information you provide to us when you visit our websitehttps://www.peopleroutine.com/  use our services, or contact us via our support email address .

  • support@peopleroutine.com

Please read this policy carefully to understand how your data will be treated.

1. Collection of Personal Information

When you use our website or communicate with us by email, we may collect various categories of personal information, including, but not limited to, the following:

  • Identifying Information: Your name, address, telephone number, e-mail address, and other identifying information necessary to provide our services.

  • Payment Information: The payment details you provide to us when purchasing products on our website. Please note that sensitive payment information, such as credit card numbers, is not stored on our server and is handled securely by our payment service providers.

  • Navigational information: Information about how you interact with our website, including your IP address, the pages you visit, the products you view, and other navigational data.

2. Use of Your Personal Data

We use your personal information for the following purposes:

  • To provide and manage our services, including processing orders, delivering products, tracking order status, and managing customer accounts.

  • Respond to your requests and questions, and provide effective customer support via our 

    • support@peopleroutine.com

     

  • Inform you of updates, special offers, promotions and events related to

    , if you have given your consent.

  • To improve our website, products and services by analyzing browsing information and collecting customer feedback.

3. Sharing Your Personal Information

https://www.peopleroutine.com/ does not sell or rent your personal information to third parties. However, we may share your data with third parties in the following cases:

  • Service providers: We may share your information with third-party service providers who help us perform our services, such as payment processing, delivery management, web hosting, and data analysis.

  • Legal compliance: We may disclose your personal data when required by law or in response to legal and governmental requests.

4. Security of Your Personal Data
We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. Your payment information is processed securely, in accordance with industry standards.

5. Your Rights and Choices
You have the right to:

  • Access your personal data that we hold.

  • Correct inaccuracies in your personal data.

  • Delete your personal data, subject to certain legal exceptions.

  • Restrict the processing of your personal data in certain circumstances.

  • Object to the processing of your personal data for direct marketing purposes.

  • Withdraw your consent when the processing of your personal data is based on this consent.

6. Contact Us
If you have any questions regarding our privacy policy, wish to exercise your data protection rights, or have concerns about your personal data, please contact us at the following email address: 

  • support@peopleroutine.com

7. Changes to the Privacy Policy
This privacy policy may be updated periodically to reflect changes in our data processing practices. We encourage you to regularly review this policy to stay informed of the latest updates.

Thank you for your trust in people Routine We are committed to protecting your personal data and providing you with the best shopping experience possible.